Not happy with our service?

We want to put it right. Tell us what went wrong by messaging us from your claim page, or write to My Tenancy Repairs, 14 Mallard Way, Derby DE24 8GX.

What happens next

We'll confirm we've got your complaint within 5 working days and send you our final response within 8 weeks.

If you're still unhappy

You can refer your complaint to the Financial Ombudsman Service, free of charge, within 6 months of our final response, or after 8 weeks if we haven't sent one. Phone 0800 023 4567.

Complaints about your landlord and repairs are different: you can complain to your landlord and then the Housing Ombudsman for free.