Reported it. Still not fixed? You could be owed money.
If your landlord has left damp, mould, leaks or broken heating after you told them, you could claim compensation and get the repairs done. Start on your phone in about 5 minutes.
Who is your landlord?
Anonymous. We don't keep anything from this check.
You don't have to use a claims company. You can complain to your landlord yourself, and then to the Housing Ombudsman, for free.
Your landlord has to keep your home in good repair.
Councils and housing associations have a legal duty to fix problems with the structure of your home, its heating and hot water, and anything that makes it unsafe or unfit to live in.
If you've told them about a problem and they haven't fixed it in a reasonable time, that's housing disrepair. You could claim compensation for the time you've lived with it, and a solicitor can push for the repairs to be done.
You could, if all four of these sound like you.
You rent from a council or housing association
Your name is on the tenancy, on your own or jointly.
You've told them about the problem
By phone, online, email, letter or in person.
It still isn't fixed
Or it was patched up and came back.
You're up to date with rent
Or on a plan to pay back what you owe.
From your sofa to a solicitor, without a single form.
Check if you could claim
Five quick taps. If it's not for you, we'll tell you straight away and point you to free help.
Tell us and add photos
We guide you room by room and tell you exactly what to photograph. Stop any time and finish later.
We check it and call you
Our team checks everything, then calls you and connects you to one of our partner solicitors.
Your claim goes ahead
The solicitor deals with your landlord. You follow every update from your own login.
Have these to hand and it's quick.
- Your phone, to take photos of each problem
- Roughly when you first reported it, and how
- Screenshots of any reports, emails or repair texts
- Photo ID, like a driving licence or passport
- A recent bill or letter, and your rent statement if you have it
Every claim has its own login.
See where your claim is, book your solicitor call, add photos and message us. No password, just a code by text.
Questions people ask us
Is this a scam?
No. My Tenancy Repairs is a claims management company authorised and regulated by the Financial Conduct Authority. You can look us up on the FCA register under firm reference 833799. We will never ask you for bank details to check your claim.
Does it cost anything to check?
No. Checking if you could claim is free and there's no obligation to go ahead. If you do, your solicitor explains how their fees work in their agreement before you sign anything.
Do I need someone to come to my home?
Not to get started. You can do it all on your phone with photos. Sometimes a solicitor asks for an inspection later, and we'll arrange that with you.
Should I keep paying my rent?
Yes. Keep paying your rent as normal while your claim goes ahead.
What if my landlord books a repair?
Let them in, and tell us through your claim login. It helps your solicitor keep track.
Can I do this myself?
Yes. You can complain to your landlord and then to the Housing Ombudsman for free, without using a claims company.
What happens to my details and photos?
They're stored securely and only shared with the partner solicitor reviewing your claim, with your permission. We never sell your information. You can withdraw at any time by messaging us from your login.
My Tenancy Repairs is part of X15 Group. We work with partner solicitors across the UK to help council and housing association tenants get disrepair sorted.
Check if you could claim